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Technology
Desktop Support
Service Desk
With headcount increasing in our Manchester office our Desktop Support team is expanding. The team plays a crucial role in supporting the company's day to day operations including providing support on hardware and software incidents, as well as diagnosis on printers, telecoms and other peripherals.
The team also participates in some network patching and server support and is also involved in projects ranging from migrating staff from other European offices to local buildings works.
Ideal candidates: Excellent technological understanding is important and existing experience of LAN, WAN, MAN and Internet connectivity is preferred. Candidates need to be able to work in a team and meet deadlines.
The Bank of New York Mellon is a global operation which requires sophisticated IT support spanning countries and continents.
The Service Desk team is based in Manchester and supports 10,000 users and manages around 700 calls a day.
Ideal candidates: For management positions ideal candidates will have experience of managing and developing people and processes within a quality ITIL Service Desk environment (ITIL and technical accreditation would be advantageous).
Non-management roles would be suited to numerate graduates who have a computing degree or candidates that can demonstrate experience of working in a busy service desk.
See our current career opportunities in Manchester »
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Service Desk
Desktop Support (top)
With headcount increasing in our Manchester office our Desktop Support team is expanding. The team plays a crucial role in supporting the company's day to day operations including providing support on hardware and software incidents, as well as diagnosis on printers, telecoms and other peripherals.
The team also participates in some network patching and server support and is also involved in projects ranging from migrating staff from other European offices to local buildings works.
Ideal candidates: Excellent technological understanding is important and existing experience of LAN, WAN, MAN and Internet connectivity is preferred. Candidates need to be able to work in a team and meet deadlines.
Service Desk (top)
The Bank of New York Mellon is a global operation which requires sophisticated IT support spanning countries and continents.
The Service Desk team is based in Manchester and supports 10,000 users and manages around 700 calls a day.
Ideal candidates: For management positions ideal candidates will have experience of managing and developing people and processes within a quality ITIL Service Desk environment (ITIL and technical accreditation would be advantageous).
Non-management roles would be suited to numerate graduates who have a computing degree or candidates that can demonstrate experience of working in a busy service desk.
See our current career opportunities in Manchester »
Back to the Roles and Divisions page »